Last updated: 18.10.2026.

These Terms & Conditions apply to all services provided by MA Plumb & Fix (“we”, “us”, “our”) to customers (“you”, “the customer”).

By booking our services, requesting a call-out, or allowing work to begin, you agree to these terms.

1. Our Services

We provide:

• Emergency plumbing services
• General plumbing repairs and maintenance
• Handyman and home fix services
• Scheduled non-emergency works

Emergency services are prioritised over non-urgent and scheduled work.

2. Call-Outs, Estimates & Quotes

• Any prices given before attendance are estimates, unless clearly stated as a fixed quote.
• Final pricing may change if additional faults, hidden issues, or safety concerns are discovered on site.
• We will explain any price changes before continuing work wherever reasonably possible.
• All work must be approved by the customer before proceeding.

3. Emergency Response Times

• We aim to attend emergency call-outs as quickly as possible, typically within 20–60 minutes, depending on location, traffic, and availability.
• Response times are not guaranteed and may be affected by factors outside our control.

4. Access & Working Conditions

You agree to:

• Provide safe, clear, and reasonable access to the property and the work area
• Ensure utilities (water, electricity, gas) can be safely isolated if required
• Inform us of any known issues, previous repairs, or risks
• If safe access cannot be provided, we reserve the right to delay or refuse work.

5. Workmanship Guarantee

• We provide workmanship guarantee on labour carried out by us.
• This covers faults directly related to our work.
• The guarantee does not cover:
• Parts supplied by third parties
• Pre-existing issues
• Wear and tear
• Misuse, neglect, or further damage caused after completion
• Temporary or emergency repairs clearly explained as such

6. Parts & Materials

• Parts supplied remain chargeable even if later found to be defective by the manufacturer.
• Manufacturer warranties (if any) apply to parts, separate from our workmanship guarantee.
• Special-order parts may be non-refundable.

7. Payment Terms

• Payment is due immediately upon completion of the work unless otherwise agreed in writing.
• We accept payment via approved methods communicated at the time of booking.
• Late or non-payment may result in recovery action and additional costs.

8. Cancellations & Missed Appointments

• If you cancel a scheduled appointment with short notice or are not present at the property, a call-out or cancellation fee may apply.
• Emergency call-outs already dispatched or attended may still be chargeable.

9. Liability

• Our liability is limited to the value of the work carried out.
• We are not responsible for:
• Damage caused by pre-existing faults
• Hidden pipework, wiring, or structural defects
• Consequential or indirect losses (e.g. loss of earnings, accommodation costs)
• Emergency repairs are sometimes designed to make the situation safe first, with permanent repairs recommended later.

10. Photos, Videos & Communication

• You may send photos or videos (e.g. via WhatsApp) to help us assess the issue.
• These are used solely for diagnosis, quoting, and record-keeping.
• We do not share customer media without consent.

11. Complaints

• If you are unhappy with any part of our service:
• Contact us as soon as possible
• We will aim to resolve the issue promptly and fairly
• No third-party involvement should be arranged without giving us a reasonable opportunity to inspect or rectify the issue

12. Right to Refuse Work

• We reserve the right to refuse or stop work if:
• Conditions are unsafe
• Abuse, harassment, or unreasonable behaviour occurs
• Payment terms are breached

13. Governing LawThese Terms & Conditions are governed by the laws of England and Wales.

14. Contact Details

MA Plumb & Fix

📍 Braintree, Essex, United Kingdom

📞 phone: +447341611461

📧email: maplumbandfix@gmail.com