1. Emergency Call-Outs

• Emergency call-outs are prioritised and often dispatched immediately.
• If an engineer has already been dispatched or has arrived at the property, the call-out may still be chargeable, even if work does not proceed.
• Once work has started, refunds are not available.

2. Scheduled Appointments

• For non-emergency or scheduled work, we ask that cancellations or rescheduling are made with reasonable notice.
• Late cancellations or missed appointments may result in a call-out or cancellation fee.

3. Deposits (If Applicable)

• Any deposits paid are deducted from the final invoice.
• Deposits are non-refundable if work is cancelled at short notice or if access is not provided.
• Deposits for work cancelled with reasonable notice may be transferred to a future booking.

4. Parts & Materials

• Parts ordered specifically for a job are non-refundable once purchased.
• Special-order items cannot be refunded.

5. Unsuitable Conditions or No Access

• If we attend and cannot proceed due to lack of access, unsafe conditions, or incorrect information provided, a call-out charge may apply.

6. Fault Resolution & Refunds

• We do not offer refunds for completed work where the service has been delivered as agreed.
• If there is an issue related to our workmanship, please contact us so we can assess and rectify the issue under our 12-month workmanship guarantee, where applicable.

7. How to Cancel or Reschedule

• To cancel or reschedule a booking, please contact us as soon as possible by phone or message.

8. Contact Details

MA Rapid Plumbing & Home Fix

📍 Essex, United Kingdom

📞 phone: +447341611461

📧 email: marapidplumbingandhomefix@gmail.com