Last updated: 18.10.2026.

This Privacy Policy explains how MA Plumb & Fix (“we”, “us”, “our”) collects, uses, and protects your personal data.

We are committed to protecting your privacy and handling your data fairly and transparently, in line with UK data protection laws.

1. Who We Are

MA Plumb & Fix

📍 Essex, United Kingdom

📞 tel: 07341 611461

📧 email: maplumbandfix@gmail.com

2. What Personal Data We Collect

We may collect the following information when you contact or book us:

• Name
• Phone number
• Email address
• Property address
• Photos or videos you choose to send (e.g. via WhatsApp)
• Details about the plumbing or maintenance issue
• Communication records (calls, messages, emails)
• Website usage data (IP address, browser type, pages visited)

3. How We Collect Your Data

We collect data when you:

• Call us or send a message
• Fill in a contact or quote form
• Send photos or videos to help diagnose an issue
• Visit and use our website
• Communicate with us by email or WhatsApp

4. How We Use Your DataWe use your data to:

• Respond to enquiries and emergency call-outs
• Provide quotes and carry out work
• Communicate with you about your booking or service
• Improve our website and services
• Meet legal, insurance, and accounting requirements

We do not sell your personal data.

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract – to provide requested services
• Legitimate interests – to run and improve our business
• Consent – where required (e.g. marketing cookies)
• Legal obligation – for tax, insurance, or legal compliance

6. Sharing Your Data

We may share your data only when necessary, for example with:

• Payment providers
• Website hosting and analytics providers
• Accountants or insurers
• Legal or regulatory authorities if required by law

We never share data unnecessarily or for unrelated purposes.

7. Photos, Videos & WhatsAppIf you send photos or videos:

• They are used only to assess the issue, provide advice, or keep job records
• They are not shared publicly without your permission
• They are stored securely and only for as long as necessary

8. How Long We Keep Your DataWe keep personal data only for as long as necessary:

• Job and invoice records: as required by law
• Communications: for reasonable business and dispute purposes
• Marketing data: until you withdraw consent

9. Your RightsYou have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Withdraw consent at any time

To exercise your rights, contact us using the details above.

10. CookiesOur website uses cookies to function properly and improve user experience.

For full details, please see our Cookie Policy.

11. Data SecurityWe take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

12. ComplaintsIf you have concerns about how we handle your data, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO).

13. Changes to This PolicyWe may update this Privacy Policy from time to time.

The latest version will always be available on our website.